KLogic

At KLogic, we are committed to protecting your privacy and ensuring the security of your data. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our Kafka monitoring platform.

1. Information We Collect

1.1 Information You Provide to Us

We collect information you directly provide when you:

• Create an account or register for our services
• Configure Kafka cluster connections
• Contact us for support or inquiries
• Subscribe to our newsletter or marketing communications
• Participate in surveys, webinars, or feedback sessions
• Upload configuration files or custom monitoring rules

1.2 Kafka Monitoring Data

When you connect your Kafka clusters to KLogic, we collect:

• Cluster metadata (broker information, topic configurations, consumer groups)
• Performance metrics (throughput, latency, partition lag, resource utilization)
• Configuration changes and their timestamps
• Error logs and exception data for troubleshooting
• Alert history and notification preferences
• Custom dashboards and monitoring configurations

1.3 Automatically Collected Information

We automatically collect certain information when you use our platform:

• Usage analytics (features accessed, time spent, click patterns)
• Device information (IP address, browser type, operating system)
• Session data (login times, logout times, session duration)
• Performance data (page load times, API response times)
• Cookies and similar tracking technologies

2. How We Use Your Information

2.1 Service Provision

• Monitor your Kafka clusters and provide real-time insights
• Generate alerts based on your configured thresholds
• Create dashboards and visualizations of your data
• Provide anomaly detection and forecasting services
• Enable collaboration features within your organization

2.2 Service Improvement

• Analyze usage patterns to improve our platform
• Develop new features and monitoring capabilities
• Optimize performance and reliability
• Conduct research and analytics for product development

2.3 Communication and Support

• Provide customer support and technical assistance
• Send service notifications and important updates
• Deliver marketing content (with your consent)
• Respond to your inquiries and feedback

2.4 Legal and Security

• Comply with legal obligations and regulations
• Protect against fraud, abuse, and security threats
• Enforce our terms of service and policies
• Respond to legal requests and court orders

3. Data Security and Protection

3.1 Technical Safeguards

• AES-256 encryption for data at rest
• TLS 1.3 encryption for data in transit
• End-to-end encryption for sensitive communications
• Secure API endpoints with authentication and rate limiting
• Regular security vulnerability scanning and penetration testing
• Multi-factor authentication for account access

3.2 Organizational Measures

• Role-based access controls and principle of least privilege
• Regular security training for all employees
• Comprehensive audit logging and monitoring
• Incident response procedures and breach notification protocols
• Regular security assessments and compliance audits
• Secure development lifecycle practices

3.3 Infrastructure Security

• SOC 2 Type II compliant cloud infrastructure
• Geographically distributed data centers with redundancy
• Network segmentation and firewall protection
• Regular backup and disaster recovery testing
• 24/7 security monitoring and intrusion detection

4. Data Sharing and Disclosure

We do not sell, rent, or trade your personal information. We may share your information in the following limited circumstances:

4.1 Service Providers

We may share data with trusted third-party service providers who assist us in:

• Cloud hosting and infrastructure services
• Email delivery and communication services
• Analytics and performance monitoring
• Customer support tools and ticketing systems
• Payment processing and billing services

4.2 Legal Requirements

We may disclose information when required by law or to:

• Comply with legal process, court orders, or government requests
• Protect our rights, property, or safety
• Investigate potential violations of our terms of service
• Prevent fraud or illegal activities

4.3 Business Transfers

In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction. We will notify you of any such change in ownership or control.

5. Data Retention and Deletion

5.1 Retention Periods

• Account information: Retained while your account is active
• Monitoring data: 90 days (Standard), 1 year (Pro), 3 years (Enterprise)
• Configuration changes: 2 years for audit and compliance purposes
• Support communications: 3 years for quality assurance
• Billing records: 7 years for tax and accounting requirements
• Security logs: 1 year for security monitoring and incident response

5.2 Data Deletion

When data retention periods expire or upon account deletion:

• Data is automatically purged from our active systems
• Backup copies are deleted within 90 days
• Aggregated, anonymized data may be retained for analytics
• You can request immediate deletion of your personal data

6. Your Rights and Choices

6.1 Access and Portability

• Request a copy of your personal data in a structured format
• Export your monitoring configurations and dashboard settings
• Download historical monitoring data and reports
• Receive information about how your data is processed

6.2 Correction and Updates

• Update your account information and preferences
• Correct inaccurate personal data
• Modify your communication preferences
• Update payment and billing information

6.3 Deletion and Restriction

• Delete your account and associated data
• Request deletion of specific data categories
• Restrict processing of your personal data
• Object to processing based on legitimate interests

6.4 Marketing Communications

• Opt out of marketing emails and newsletters
• Control frequency of product updates and announcements
• Manage preferences for webinars and educational content
• Unsubscribe from all non-essential communications

7. International Data Transfers

KLogic operates globally and may transfer your data to countries other than your own. We ensure appropriate safeguards are in place for international transfers:

• Standard Contractual Clauses (SCCs) for EU data transfers
• Adequacy decisions where available
• Data Processing Agreements with all service providers
• Regular compliance assessments for cross-border transfers
• Data residency options for enterprise customers

8. Cookies and Tracking Technologies

8.1 Types of Cookies

• Essential cookies: Required for platform functionality
• Performance cookies: Help us improve platform performance
• Analytics cookies: Provide insights into usage patterns
• Marketing cookies: Enable personalized content and ads

8.2 Cookie Management

You can control cookies through:

• Browser settings and preferences
• Our cookie consent banner
• Account privacy settings
• Third-party opt-out tools

9. Children's Privacy

KLogic is not intended for use by children under 13 years of age. We do not knowingly collect personal information from children under 13. If we discover that we have collected information from a child under 13, we will delete it immediately.

If you are a parent or guardian and believe your child has provided us with personal information, please contact us at [email protected].

10. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. When we make changes:

• We will post the updated policy on our website
• We will update the "Last Updated" date
• For material changes, we will notify you by email
• We will provide 30 days notice for significant changes
• Continued use constitutes acceptance of the updated policy

11. Contact Information

If you have questions, concerns, or requests regarding this Privacy Policy or our data practices, please contact us:

KLogic Privacy Team

Email: [email protected]

Address: 1234 Tech Street, Suite 100, San Francisco, CA 94105

Phone: +1 (555) 123-4567

For EU residents: You may also contact our Data Protection Officer at [email protected] or file a complaint with your local data protection authority.