Terms of Service

2.1 KLogic Platform

KLogic provides a comprehensive Kafka monitoring, alerting, and analytics platform that includes:

• • Real-time monitoring of Apache Kafka clusters and components
• • AI-powered anomaly detection and forecasting services
• • Custom dashboards, visualizations, and reporting tools
• • Multi-channel alerting (email, Slack, Teams, PagerDuty, webhooks)
• • Performance optimization recommendations and insights
• • Configuration change tracking and audit logging
• • Consumer group lag monitoring and analysis
• • Topic and partition performance metrics
• • Integration with popular monitoring and observability tools
• • API access for programmatic data retrieval

2.2 Service Levels

We offer different service tiers with varying features, usage limits, and support levels:

• • Starter: Basic monitoring for small deployments
• • Professional: Advanced features for production environments
• • Enterprise: Full feature set with priority support and SLAs

2.3 Service Modifications

We reserve the right to modify, suspend, or discontinue any part of our service at any time with reasonable notice. We will provide at least 30 days notice for material changes that affect your use of the service.

3.1 Account Creation

To access our services, you must create an account by providing accurate, current, and complete information. You agree to:

• • Provide truthful and accurate registration information
• • Maintain and promptly update your account information
• • Use a valid email address that you have access to
• • Choose a strong password and keep it confidential
• • Be responsible for all activities under your account

3.2 Account Security

You are responsible for maintaining the security of your account and password. You agree to:

• • Not share your account credentials with others
• • Enable two-factor authentication when available
• • Notify us immediately of any unauthorized access
• • Log out of your account when using shared computers
• • Use strong, unique passwords for your account

3.3 Account Suspension

We reserve the right to suspend or terminate accounts that violate these Terms, are inactive for extended periods, or pose security risks. We will provide notice when reasonably possible and assist with data export before termination.

4.1 Permitted Uses

You may use our service to monitor and analyze your own Kafka clusters and related infrastructure. This includes:

• • Monitoring Kafka clusters you own or have permission to monitor
• • Creating dashboards and alerts for your operational needs
• • Sharing access with team members within your organization
• • Integrating with your existing monitoring and alerting systems
• • Using our API for legitimate business purposes

4.2 Prohibited Uses

You agree not to use our service to:

• • Monitor systems you do not own or lack permission to monitor
• • Reverse engineer, decompile, or attempt to extract source code
• • Use automated tools to spam or abuse our service
• • Interfere with or disrupt our servers or networks
• • Violate any applicable laws or regulations
• • Infringe on intellectual property rights
• • Transmit malicious code or conduct security attacks
• • Resell or redistribute our services without authorization

4.3 Enforcement

We reserve the right to investigate violations of this Acceptable Use Policy and take appropriate action, including account suspension, termination, and cooperation with law enforcement when necessary.

5.1 Uptime Commitment

We strive to maintain high service availability:

• • Target uptime: 99.9% for all service tiers
• • Planned maintenance windows with advance notice
• • Real-time status updates at status.klogic.io
• • Service Level Agreements (SLAs) for Enterprise customers

5.2 Planned Maintenance

We may perform scheduled maintenance that temporarily affects service availability. We will provide at least 24 hours notice for planned maintenance and schedule it during low-usage periods when possible.

5.3 Service Limitations

Our service is subject to certain limitations:

• • API rate limits based on your subscription tier
• • Data retention periods vary by plan
• • Maximum number of monitored clusters per account
• • Alert notification frequency limits

6.1 Subscription Plans

Our services are offered through various subscription plans:

• • Monthly or annual billing cycles available
• • Automatic renewal unless cancelled
• • Immediate access upon successful payment
• • Plan upgrades and downgrades processed immediately
• • Usage-based billing for certain features

6.2 Payment Terms

Payment terms and conditions:

• • All fees are due in advance and non-refundable unless required by law
• • Prices are subject to change with 30 days advance notice
• • Failed payments may result in service suspension
• • Taxes are calculated based on your billing address
• • Enterprise customers may request custom billing arrangements

6.3 Refund Policy

Refund eligibility and process:

• • 14-day trial period for new customers
• • Pro-rated refunds for annual plans cancelled within 30 days
• • No refunds for partial months or usage-based charges
• • Refunds processed to original payment method within 10 business days
• • Enterprise customers subject to contract terms

6.4 Account Suspension

Accounts with overdue payments may be suspended after 7 days grace period. Suspended accounts retain data for 30 days before permanent deletion. Service is restored immediately upon payment of outstanding amounts.

7.1 Your Data

You retain all rights, title, and interest in your data:

• • You own all data you provide to our service
• • We do not sell, rent, or share your data with third parties
• • You grant us license to process your data to provide our services
• • You can export your data at any time
• • Data is deleted upon account termination as per our retention policy

7.2 Data Security

We implement industry-standard security measures:

• • Encryption in transit and at rest
• • Regular security audits and penetration testing
• • Access controls and audit logging
• • SOC 2 Type II compliance
• • GDPR and CCPA compliance

7.3 Data Processing

For detailed information about how we collect, use, and protect your data, please refer to our Privacy Policy. By using our service, you consent to the data processing practices described in our Privacy Policy.

8.1 KLogic's Intellectual Property

KLogic retains all rights to its intellectual property:

• • Platform software, algorithms, and machine learning models
• • User interface designs and user experience elements
• • Documentation, guides, and educational content
• • Trademarks, logos, and brand elements
• • Patents and trade secrets

8.2 License Grant

Subject to these Terms, we grant you a limited, non-exclusive, non-transferable license to access and use our service during your subscription period. This license terminates when your subscription ends or is terminated.

8.3 Restrictions

You agree not to:

• • Copy, modify, or create derivative works of our service
• • Reverse engineer or attempt to extract source code
• • Remove or alter any proprietary notices
• • Use our trademarks without written permission

9.1 Service Disclaimers

Our service is provided "as is" and "as available" without warranties of any kind:

• • We do not guarantee uninterrupted or error-free service
• • Monitoring data is provided for informational purposes
• • You are responsible for your own disaster recovery and backup plans
• • We do not warrant the accuracy of all monitoring data

9.2 Limitation of Liability

To the maximum extent permitted by law:

• • KLogic shall not be liable for indirect, incidental, or consequential damages
• • Our total liability shall not exceed the amount paid by you in the 12 months preceding the claim
• • We are not liable for data loss, business interruption, or lost profits
• • These limitations apply regardless of the legal theory of liability

9.3 Indemnification

You agree to indemnify and hold KLogic harmless from any claims, damages, or expenses arising from your use of our service, violation of these Terms, or infringement of any third-party rights.

10.1 Termination by You

You may terminate your account at any time:

• • Cancel your subscription through your account settings
• • Request account deletion by contacting support
• • Service continues until the end of your current billing period
• • Data export available for 30 days after cancellation

10.2 Termination by KLogic

We may terminate your account for:

• • Violation of these Terms or our Acceptable Use Policy
• • Non-payment of fees after grace period
• • Suspected fraudulent or illegal activity
• • Extended periods of inactivity
• • If we discontinue the service (with 60 days notice)

10.3 Effect of Termination

Upon termination, your access to the service will cease immediately. We will retain your data for 30 days to allow for data export, after which it will be permanently deleted. Certain provisions of these Terms will survive termination.

11.1 Governing Law

These Terms are governed by the laws of the State of California, without regard to conflict of law principles. Any legal action must be brought in the state or federal courts located in San Francisco County, California.

11.2 Arbitration

For claims under $10,000, you may choose to resolve disputes through binding arbitration:

• • Arbitration conducted by the American Arbitration Association
• • Arbitration fees paid by KLogic for claims under $10,000
• • Arbitrator's decision is final and binding
• • Class action lawsuits are not permitted

11.3 Informal Resolution

Before initiating formal proceedings, we encourage you to contact us to resolve any disputes informally. Many issues can be resolved quickly through our customer support team.

12.1 Changes to Terms

We may update these Terms from time to time. Material changes will be communicated via email or platform notification at least 30 days before taking effect. Your continued use of the service constitutes acceptance of the updated Terms.

12.2 Severability

If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full force and effect.

12.3 Entire Agreement

These Terms, together with our Privacy Policy and any other legal notices published by KLogic, constitute the entire agreement between you and KLogic.

12.4 Assignment

You may not assign or transfer your rights under these Terms without our written consent. KLogic may assign these Terms in connection with a merger, acquisition, or sale of assets.